Support Policy

Effective Date: June 21, 2025

At Thumper, we are committed to providing helpful, responsive support to ensure your experience with our service is smooth and reliable. This Support Policy outlines what you can expect from our support services.

1. Support Channels

You can reach our support team through the following methods:

2. Hours of Availability

Support is available Monday through Friday, from 9:00 AM to 5:00 PM Central Time (excluding major U.S. holidays). You are not guaranteed uninterrupted support during this time, and we will not be held liable for any issues that occur outside of these hours.

3. Response Times

We aim to respond to all inquiries within one business day. More urgent issues (e.g., service downtime) will be prioritized. This timeframe begins from the time you submit your inquiry.

4. Scope of Support

Our support covers:

  • Help with setting up and managing uptime monitors
  • Account access and subscription questions
  • Bug reporting and general troubleshooting

Support does not include:

  • Custom coding or development assistance
  • Support for third-party tools or platforms not directly integrated with Thumper
  • On-call or 24/7 emergency support (unless otherwise agreed in writing)
  • These services require purchase of our premium support instance

5. Feature Requests

We welcome suggestions for improvements and new features. While we can’t guarantee implementation, all feedback is reviewed and considered.

6. Updates to This Policy

We may update this Support Policy from time to time. If we make significant changes, we will notify users by email or through the app.

7. Contact

If you have any questions about this Support Policy, feel free to contact us: